Shipping policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. If there would be any delay because of holidays, high volume of orders, products not in stock etc. we will communicate this within 48 hours.

Shipping rates and delivery estimates

Orders will be shipped in a package with tracking, by PostNL or Bpost. Delivery: 1-3 business days. Domestic shipping is free for orders from 70 euro. On all other orders we charge 6.99 euro for shipping.

Shipment confirmation and order tracking

The tracking code of your order will be sent to the email address of your account.

Customs, duties, and taxes

Brainbows is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Brainbows is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. If there would be any delay because of holidays, high volume of orders, products not in stock etc. we will communicate this within 48 hours.

Shipping rates and delivery estimates

Orders will be shipped in a package with tracking, by PostNL, Bpost or DPD. 

 

Our international shipping rates and estimated delivery time:

Belgium: delivery in 1-3 business days
- €6,99
- free shipping from €70

Netherlands: delivery in 1-3 business days
- €8,55
- free shipping from €80

France, Luxemburg, Germany: delivery in 3-5 business days
- €10,50 euro
- free shipping from €100

Italy, Denmark, Austria: delivery in 3-5 business days
- €15 euro
- free shipping from €120

Sweden, Finland, Ireland, Portugal, Spain, Czech Republic, Slovakia, Poland, Slovenia, Greece, Hungary, Slovakia, Estonia, Latvia, Lithuania, Romania, Bulgaria, Norway: delivery in 3-5 business days
- €21
- free shipping from €150

USA: delivery in 4-8 business days
- €25 euro
- free shipping from €120

We are not shipping to UK at the moment.

Want your order to be sent to a different country? Contact us!

Shipment confirmation and order tracking

The tracking code of your order will be sent to the email address of your account.

Customs, duties, and taxes

Brainbows is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Brainbows is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging material and damaged goods before filing a claim.

 

 

Returns Policy

Find out our refund policy here.

For more information, send us an email at hello@brainbows.be.